{"id":4130,"date":"2026-07-22T11:12:15","date_gmt":"2026-07-22T05:42:15","guid":{"rendered":"https:\/\/journal.ipem.edu.in\/management\/?page_id=4130"},"modified":"2026-07-29T14:11:28","modified_gmt":"2026-07-29T08:41:28","slug":"exploring-the-impact-of-ai-driven-changes-in-workforce-stability-and-job-roles-in-the-service-sector","status":"publish","type":"page","link":"https:\/\/journal.ipem.edu.in\/management\/exploring-the-impact-of-ai-driven-changes-in-workforce-stability-and-job-roles-in-the-service-sector\/","title":{"rendered":"Exploring the Impact of AI-Driven Changes in Workforce Stability and Job Roles in the Service Sector"},"content":{"rendered":"\t\t
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Exploring the Impact of AI-Driven Changes in Workforce Stability and Job Roles in the Service Sector<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t Disha Jain, Dr. Ranjeet Kumar Mishra<\/em><\/a>,\r\n\r\n\r\n\r\n\r\n

Vol 20 , Issue 1 , July 2026<\/a> | <\/span>Pages: 56-61\r\n <\/p>\r\n \r\n \r\n\t

DOI: 10.61691\/IPEM_Mgmt.20.2026.56-61 <\/a><\/p>\r\n\r\n

Published Online: July, 2026<\/span><\/p>\r\n

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  • \n \n \n \n Author Affiliations<\/span> <\/li>\n
  • \n \n \n \n Abstract<\/span> <\/li>\n
  • \n \n \n \n References<\/span> <\/li>\n
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    Author Details<\/b><\/p>

    1. Disha Jain
      Assistant Professor, School of Commerce, Finance and Accountancy Christ (Deemed to be University), Delhi-NCR campus Uttar Pradesh, India
      Email: vsbuild7@gmail.com<\/p><\/li>

    2. Dr. Ranjeet Kumar Mishra
      Associate Professor, School of Commerce, Finance and Accountancy Christ (Deemed to be University), Delhi-NCR campus Uttar Pradesh, India
      Email Id: ranjeetkumar.mishra@christuniversity.in<\/p><\/li><\/ol><\/div><\/div> <\/div>\n\t\t \n

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      This research aims to explore AI driven changes and their potential influence on job displacement in several industries including Information Technology (IT), Banking, Health Care, Educational Services and Customer Service. To accomplish this objective, a survey was performed with 100 employees, measuring five dimensions related to AI: AI Awareness; Job Effectiveness; Skills Competence; Employability; and Psychological Impact. An analysis of data obtained from the survey was performed using Descriptive statistics, Reliability tests, Exploratory factor analysis, Performance component analysis and Linear regression methods to examine how demographic variables like Industry, job role, work of experience affected these dimensions. While the majority of respondents believed that AI enhances job efficiency and supports skill development, they expressed moderate levels of concern about possible changes to their jobs due to the advent of AI and possible loss of employment due to automation. All dimensions, except skill competence, showed statistical significance with the job type. The findings highlight the need for employees to continuously upskill to stay in the industry and for employers to provide supportive policies, clear communication and a balanced integration of AI and human expertise to develop a sustainable workforce.<\/p>

      Keywords<\/strong>: Artificial Intelligence, Job Displacement, Workforce Transformation, Employees perceptions, Human-AI Collaboration<\/p> <\/div>\n\t\t \n

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      Shahzadi, A., Mehwish, S., & Haq, S. (2025). Impact of Artificial Intelligence on Employment Patterns and Job Displacement. ASSAJ, 4(02), 814-831.<\/p>

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      Pandey, A., & Kumar, S. (2024). AI’s Effect on Employment Displacement and the Future of Work. Knowledgeable Research A Multidisciplinary Journal, 3(03), 43-55.<\/p>

      Peiwen, C., Sulaiman, N., & Zhenglong, S. (2025). The Impact of Artificial Intelligence Application on Job Displacement and Creation: A Systematic Review. International Journal of Research and Innovation in Social Science, 9(4), 2495-2517.<\/p>

      Khan, A., Shad, F., Sethi, S., & Bibi, M. (2024). The Impact of Artificial Intelligence (AI) on Job Displacement and the Future Work. Social Science Review Archives, 2(2), 2296-2306.<\/p>

      Maria, S., Purwinahyu, P., Fitriansyah, F., Rachmawaty, A., & Aini, R. N. (2025). Artificial Intelligence and Labor Markets: Analyzing job displacement and creation. International Journal of Engineering, Science and Information Technology, 5, 290-296.<\/p>

      M\u00e4kel\u00e4, E., & Stephany, F. (2024). Complement or substitute? How AI increases the demand for human skills. arXiv preprint arXiv:2412.19754.<\/p>

      Brynjolfsson, E., Chandar, B., & Chen, R. (2025). Canaries in the coal mine? six facts about the recent employment effects of artificial intelligence. Digital Economy.<\/p>

      Chen, W. X., Srinivasan, S., & Zakerinia, S. (2025). Displacement Or Complementarity?: The Labor Market Impact of Generative AI. Harvard Business School.<\/p>

      Tiwari, R. (2023). The impact of AI and machine learning on job displacement and employment opportunities. International Journal of Engineering Technologies and Management Research, 7(1), 1-9.<\/p>

      del Rio-Chanona, R. M., Ernst, E., Merola, R., Samaan, D., & Teutloff, O. (2025). AI and jobs. A review of theory, estimates, and evidence. arXiv preprint arXiv:2509.15265.<\/p>

      Xu, D., Yang, H., Rizoiu, M. A., & Xu, G. (2023, October). From occupations to tasks: a new perspective on automatability prediction using BERT. In 2023 10th International Conference on Behavioural and Social Computing (BESC) (pp. 1-7). IEEE.<\/p>

      Ganuthula, V. R. R., & Balaraman, K. K. (2025). Skill-based labor market polarization in the age of AI: A comparative analysis of India and the United States. arXiv preprint arXiv:2501.15809.<\/p>

      Bessen, J., Goos, M., Salomons, A., & Van den Berge, W. (2019). AI and jobs: Evidence from online vacancies. Journal of Labor Economics, 37, S291-S340.<\/p> <\/div>\n\t\t \n

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      Exploring the Impact of AI-Driven Changes in Workforce Stability and Job Roles in the Service Sector Disha Jain, Dr. Ranjeet […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4130","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/journal.ipem.edu.in\/management\/wp-json\/wp\/v2\/pages\/4130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/journal.ipem.edu.in\/management\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/journal.ipem.edu.in\/management\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/journal.ipem.edu.in\/management\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/journal.ipem.edu.in\/management\/wp-json\/wp\/v2\/comments?post=4130"}],"version-history":[{"count":5,"href":"https:\/\/journal.ipem.edu.in\/management\/wp-json\/wp\/v2\/pages\/4130\/revisions"}],"predecessor-version":[{"id":4370,"href":"https:\/\/journal.ipem.edu.in\/management\/wp-json\/wp\/v2\/pages\/4130\/revisions\/4370"}],"wp:attachment":[{"href":"https:\/\/journal.ipem.edu.in\/management\/wp-json\/wp\/v2\/media?parent=4130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}